Contact Us

If you are not the borrower, you may send your question via email, but Iowa Student Loan cannot respond to specific questions about borrower’s account electronically. You will receive a response asking you to call customer service. This is to protect the borrower’s private information.

Email

Send an Email to:
Ask a general question
Ask about loan applications/disbursements
Update your contact information (PDF)
Request password/technical support
Get help making student loan payments

Mailing Addresses

Business Location	General Correspondence	Payment Address
Ashford II Building 6775 Vista Drive West Des Moines IA 50266-9305	PO Box 7150 Des Moines IA 50309-7150	PO Box 7388 Des Moines IA 50309-7388

Phone Numbers

Customer Service	Technical Support	Fax
(800) 243-7552	(888) 584-0016	(515) 223-9535
8 a.m. – 8 p.m. (Central time) Monday – Thursday 8 a.m. – 5 p.m. (Central time) Friday

Credit Dispute

You may file a credit dispute directly with Iowa Student Loan for student loans serviced by Iowa Student Loan.