Contact Us

By E-mail

Iowa Student Loan welcomes your questions, comments or requests. Please select one of the topics below so that your message will be routed to the appropriate person.

Please note: In order to protect your private information, we are unable to respond to specific questions about your account via e-mail. If you have questions about your account, please contact us at (800) 243-7552 or view your account.

Please select an area below related to your inquiry:

Online Account Access

Manage Your Loan

Other

By Fax

Fax Number: (515) 223-9535

All forms, except the following, may be faxed:

• Master Promissory Notes (federal student loans)
• Credit agreements (private student loans)
• Forgiveness applications
• Auto-debit applications

Note: The listed documents must be originals sent through U.S. mail or delivered in person.

By Telephone

You may contact Customer Service and Technical Support during the following hours:

Monday – Thursday: 8 a.m. – 8 p.m. Central time
Friday: 8 a.m. – 5 p.m. Central time

Customer Service

Des Moines Local: (515) 243-5626
Toll-free: (800) 243-7552

Technical Support

Toll-free: (888) 584-0016

By U.S. Mail

General Mailing Address

Payment Mailing Address

Iowa Student Loan
P.O. Box 7388
Des Moines, IA 50309-7388