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Aspire Servicing Center

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Frequently Asked Questions

We're sorry; our call center will be closed from 2–3 p.m. Central time. Online account access will remain available during this time.

Be Aware of Scams

If you need help with your student loans, Aspire Servicing Center offers all available options at no charge. Be wary of companies that charge a fee.

Contact Us

By Mail

General Correspondence and Forms
Aspire Servicing Center
P.O. Box 659705
West Des Moines, IA 50265-0970

Payments
Aspire Servicing Center
P.O. Box 659701
West Des Moines, IA 50265-0970

By Phone

Customer Service Private Loan
Application Assistance
Technical Support
(800) 243-7552
(515) 243-5626
(800) 542-6005 (888) 584-0016
8 a.m.–8 p.m. Mon.–Thurs.
8 a.m.–5 p.m. Fri.
8 a.m.–6 p.m. Mon.–Fri. 8 a.m.–8 p.m. Mon.–Thurs.
8 a.m.–5 p.m. Fri.

All times are Central time.

By Fax

Send faxes to (515) 223-9535.

By Email

To protect your privacy, Aspire Servicing Center does not provide account-specific information via unsecure email.

General Questions Technical Support
Email general questions that do not contain personal or account information. Request password or login assistance.
Send a general email. Request assistance.

In Person

Office Location
6775 Vista Drive
West Des Moines, IA 50266-9305
8 a.m. – 4:30 p.m. Mon. – Fri.

Credit Dispute

You may file a credit dispute directly with Aspire Servicing Center for student loans serviced by Aspire Servicing Center.

Tax Information

See answers to common questions about student loan interest and taxes.

Are You a Lending Institution?

Contact Lender Services.

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6775 Vista Drive, West Des Moines, IA 50266-9305
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