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Aspire Servicing Center

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Frequently Asked Questions

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Submit Documents

Save time and money by submitting paperwork electronically.

You will need to complete the following steps to access the secure site:

  1. Read and consent to the electronic communications disclosure.
  2. Provide identifying information.
  3. Check your email for a unique URL.
  4. Upload your document(s).

Note: You may not submit signed applications and credit agreements.

Note: Do not submit password protected or encrypted files. Protected or encrypted files cannot be opened and processed.

Forms and Documents

You may submit the following forms and documents:

  • Income-driven repayment plan requests
  • Auto-debit payment authorization
  • Deferment and forbearance requests
  • Military orders
  • Proof of address or name changes
  • Third-party authorizations
  • Future payment allocation
  • Request for employment verification
  • Form W-2
  • Paystub
  • Taxes
  • Private loan self-certification
  • Loan application authorization forms (Note: You may not submit signed applications and credit agreements electronically.)
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